Shopper Protection

BeyondStyle helps you compare and shop fashion from U.S. and global retailers in one place. We strive to make every purchase feel safe and satisfying, so we are careful about who we work with.

About Our Retail Partners

Our retail partners include department stores, brand boutiques and multi-brand retailers. If you check out with ShopAgent, your order is placed with the retailer, who ships it directly to you.

The BeyondStyle team applies strict standards to select each retail partner. We partner only with retailers we trust to offer authentic products and dependable customer care. We continue to monitor our retail partners' product quality and customer service, and remove retailers that no longer meet our standards.

What's Covered

Orders placed with ShopAgent are covered by BeyondStyle Shopper Protection if an item:

• Is not authentic
• Arrives damaged, defective or incorrect, or is not as described

How to Make a Claim

If you received a damaged, defective or incorrect item, our customer service team will help you return it and get a refund. Please see our Return & Refund Policy for details.

If you believe an item you received is not authentic, please contact us at [email protected] as soon as possible, and no later than 3 days after delivery. Make sure to include:

• Your order number
• Photos of the item
• Reason for your concern

We will investigate with the retailer. If an item is confirmed to be inauthentic, we will issue a full refund and remove the retailer from BeyondStyle.